Refund Policy

Prescription products cannot be returned for reuse or resale, and all sales are final. Payments are non-refundable except where required by law.

If you believe Cypress Health or one of its pharmacy partners made an error in processing or filling your prescription, please contact us promptly at care@mycypress.co. We will review the issue and, where appropriate, arrange a replacement, correction, credit, or refund.

Cypress Health LLC operates the Cypress Health brand through https://www.mycypress.co. This Refund Policy is incorporated into our Terms of Service and should be read together with our Privacy Policy, Shipping Policy, and any program-specific terms presented to you before purchase.

Cancelling your plan

Every Cypress plan is billed monthly. You may cancel your monthly orders at any time ahead of the next billing/shipping period by emailing care@mycypress.co or through your Secure User account. Cancellation stops future billing and shipments; payments already made are non-refundable.

The 3-month and 6-month programs are designed as a full treatment course and are billed monthly for the length of the program. If you need to stop early, contact us at care@mycypress.co.

Other refunds and order errors

Except where required by law, Cypress does not provide refunds because:

• You changed your mind after an order was processed;
• You did not use or finish your medication;
• You did not obtain the results you expected;
• You failed to cancel a renewal by the applicable cancellation deadline; or
• A filled or shipped prescription can no longer be used by you.

This does not affect our obligation to review prescription-filling errors, damaged shipments, incorrect products, duplicate charges, unauthorized charges, or other mistakes attributable to Cypress or its partners.

Contact us

Questions about this Refund Policy or a possible order error may be directed to: